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    Frequently asked questions

    1. Are all products genuine and legally compliant?

    Absolutely. VapeShopee is an official authorized retailer, guaranteeing all products are 100% authentic and comply with Taiwan’s vaping regulations. We strictly avoid clones or grey-market imports.

    2. How fast is shipping within Taiwan?

    We ship orders the same day from our three warehouses in Taipei, Taichung, and Kaohsiung. Most customers receive their packages within 24-48 hours, depending on their location.

    3. What is your return and refund policy?

    We offer a 7-day return policy for defective or damaged products. Please contact our customer support within 7 days of receipt to initiate a hassle-free return or exchange.

    4. Can I buy vape pods and devices separately?

    Yes. VapeShopee offers a wide range of disposable vapes, refillable pods, and rechargeable devices — all available for purchase individually or in bundle deals for savings.

    5. Do you provide support for beginners new to vaping? I need to be there to sign for delivery?

    Definitely. Our customer service team is ready to guide new users in selecting the right products based on preferences, nicotine levels, and device types. Just reach out via LINE or our contact channels.